Technical Support
Level 1: College staff/faculty will support video configurations, installations, training and troubleshooting. College technical support staff will ensure local area network will support number of proposed desktop video conferencing PC's.
College Video Support Contacts
Level 2: ITS Client Services will be responsible for basic troubleshooting and are expected to resolve routine problems related to video services, solve most minor problems immediately, and refer more complex problems to the appropriate product specialist as quickly as possible. Repetitive problems should be brought to the attention of the ITS Video Support Team.
Contact Information:
Phone: 804-423-6757
Email: videosupport@vccs.edu
Level 3: The ITS Video Support Team will work with college support staff and vendors to research complex and non-routine problems and provide their resolution. Additionally, the ITS Video Support Team will be responsible for the following: distributing configuration information, updates, usage documentation and testing new releases with the consulting support of Advanced Technology Engineers and vendors.